Returns & Exchanges

 

NO RETURN AND EXCHANGE.
In case of a complaint related to a manufacturing defect or a shipping error on our part, please contact our customer service center and share clear pictorial proof/images of the defective product and shipment.

Need more help?
Please WhatsApp us at +971 56 854 5429 or email us at customerservice@image1993.com.

Order Cancellation

You may choose to cancel your order any time before the order is processed, kindly contact our Customer Service Team who will be happy to update you on the order status and process a cancellation accordingly.

However, if the order has already been processed, you will receive a notification of the same via SMS/Email and the 'Return and Exchange Policy' will apply accordingly. Furthermore, IMAGE holds the right to cancel orders for any reason including but not limited to quality concerns, suspicious account activity, or if the item ordered is not available in stock.